Donald Norman's best-selling plea for user-friendly design, with more than 175,000 copies sold to date, is now a Basic paperback. First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

《可用性工程》系统地介绍可用性工程，被国际可用性工程界一致推崇为该领域的最佳入门书籍。《可用性工程》着重讲述了能取得良好成本效益的可用性方法，并详细介绍了在软件开发生命周期的不同阶段如何运用这些方法，以及其他与可用性相关的特殊问题。