A psychiatrist at Harvard Medical School, Kleinman vitalizes his book with quotations from patients and members of the healing professions. This is a scholarly study but accessible to a lay audience. Writing of "suffering, healing and the human condition," the author observes the dichotomy between technological advances in medicine and the actual treatment of the ill, handicapped and dying. Profoundly moving reports illuminate the deprived lives of social outcasts, shunned and stigmatized, whose needs are not met by the medical community. There are also instructive descriptions of how an empathetic doctor can help "humans" (not cases) to regain health or, in extremis, die a "good death." Kleinman argues persuasively the need to reform today's medical-care system to more fully serve humanity.