Chapter 1 Introductions简介 Introducing Yourself自我介绍 Introducing Your Company介绍公司 Introducing Your Products介绍产品Chapter 2 Meeting会议 Arranging Meetings安排会议 Agreeing to or Rejecting Proposed Meeting Times同意或拒绝所提议的会议时间 RescheduIing and Canceling Meetings改期和取消会议 Outlining Agendas议程大纲Chapter 3 Business Travel Plans商务旅行计划 Making Travel Arrangements安排行程 Dealing with Hotel Reservations处理饭店预约 Confirming an Itinerary确认行程Chapter 4 Recommendations建议 Asking for Recommendations寻求建议 Making Recommendations提出建议Chapter 5 Invitations邀请 Making an Invitation提出邀请 Responding to Invitations回复邀请Chapter 6 Inquiries询问 Inquiring about Product Information询问产品资讯 Requesting a Quotation/Quote要求对方报价 Responding to Inquiries回应询问Chapter 7 Orders下单 Placing an Order下单订货 Responding to an Order回应订单 Giving Bad News about an Order告知订单坏消息Chapter 8 Payments付款 Asking for a Payment要求付款 Making Payment付款 Acknowledging Payment告知收到款项Chapter 9 Complaints投诉 Making Complaints投诉 Responding to Complaints回应投诉Chapter 10 Checking Progress查核进度 Wrmng to Check on the Progress of a Project写信询问项目的进展 Giving Updates on Projects and AssignmentsChapter 11 Proposals提议 Making a Proposal提案 Responding to Proposals回应提议Chapter 12 Reports报告 Writing a Report撰写报告 Cause and Effect因果关系 Connecting Ideas连结想法 Generailzing，Clarifying，Summarizing & Concluding概括说明、阐明、概述及结论Chapter 13 SocialSituation社交场合 Thanking感谢 Congratulating and Showing Sympathy祝贺和慰问Chapter 14 Applying for a Job应征工作 Writing a Cover Letter撰写求职信 Writing a Follow-up Letter撰写后续信函Chapter 15 Negotiations协调 Making and Asking for an Offer出价及要求报价 Setting Conditions&Making a Counter Offer设定条件与卖方还价 Accepting and Rejecting Offers接受与拒绝报价Chapter 16 Financial Matters财务事项 Budgeting编列预算 Discussing Profit and Loss讨论盈利与亏损Chapter 17 Sales Correspondence销售信函 Discussing Sales Targets讨论销售目标 Talking about Sales Promotions谈论促销活动Chapter 18 Marketing营销 Writing about Markets and Market Share撰写市场及市场占有率相关事宜 Writing about Brands撰写品牌相关事项Chapter 19 Asking for Clarification要求澄清 Checking Details查核细节 Providing Clarification提供澄清Chapter 20 Technology技术 Technology and Products技术与产品 Technical Problems技术上的问题