前言.......................................................6 01A/B测试.................................................8 02AEIOU.................................................10 03亲和图.................................................12 04组件分析.............................................14 05自动远程研究......................................16 06行为地图.............................................18 07身体风暴.............................................20 08头脑风暴图像组织法...........................22 09商业折纸.............................................24 10卡片分类.............................................26 11案例研究.............................................28 12认知图.................................................30 13认知过程浏览......................................32 14拼贴....................................................34 15竞争测试 ............................................36 16概念图 ................................................38 17内容分析.............................................40 18内容清单和内容审核...........................42 19脉络设计.............................................44 20脉络访查.............................................46 21创意工具包..........................................48 22关键事件法..........................................50 23群众外包..............................................52 24文化探寻.............................................54 25用户体验审核......................................56 26设计讨论组..........................................58 27设计人种学.........................................60 28协同设计.............................................62 29期望值测试.........................................64 30日记研究.............................................66 31引导性叙事.........................................68 32Elito方法.............................................70 33人体工程学分析..................................72 34评估性研究.........................................74 35实证设计.............................................76 36经验原型.............................................78 37经验取样法.........................................80 38实验....................................................82 39探索性研究.........................................84 40眼动追踪............................................86 41弹性建模.............................................88 42隐蔽观察.............................................90 43焦点小组.............................................92 44衍生性研究.........................................94 45涂鸦墙................................................96 46启发性评估.........................................98 47意向看板..........................................100 48访谈..................................................102 49KJ法..................................................104 50卡诺分析...........................................106 51关键绩效指标...................................108 52阶梯法..............................................110 53文献综述...........................................112 54情书与分手信....................................114 55心智模式图......................................116 56思维导图..........................................118 57观察法..............................................120 58平行原型..........................................122 59参与观察法......................................124 60参与式行动研究（PAR）.................126 61参与性设计......................................128 62个人清单..........................................130 63角色分析..........................................132 64照片研究..........................................134 65图像卡..............................................136 66原型.................................................138 67问卷调查..........................................140 68快速反复测试与评估（RITE）.........142 69适度远程研究...................................144 70通过设计进行研究............................146 71角色扮演..........................................148 72情景描述泳道图................................150 73情景法..............................................152 74次级研究..........................................154 75语义差异法......................................156 76影形.................................................158 77模拟练习..........................................160 78站内搜索分析...................................162 79快速约会..........................................164 80利益相关者分析图............................166 81利益相关者浏览...............................168 82故事板.............................................170 83调查.................................................172 84任务分析..........................................174 85领域图.............................................176 86主题网络..........................................178 87有声思维报告...................................180 88时间感知研究...................................182 89试金石之旅......................................184 90三角比较法......................................186 91三角测量..........................................188 92非干扰性测量...................................190 93可用性报告......................................192 94可用性测试.......................................194 95客户体验历程图...............................196 96价值机会分析...................................198 97网站分析..........................................200 98加权矩阵..........................................202 99幕后模拟..........................................204 100文字云............................................206